Privacy Policy

1. Introduction

HomeSensus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"), including:

• Name, email address, and phone number
• Property addresses and lease information
• Payment information and banking details
• Government-issued identification (for identity verification)
• Communications and correspondence with us

2.2 SMS and Phone Number Information

If you opt in to receive SMS notifications:

• We collect your mobile phone number
• We maintain records of your SMS consent preferences
• We log message delivery status and timestamps
• We track opt-out requests and preferences

Important: Providing your phone number and consenting to SMS notifications is entirely optional. You can use all core features of HomeSensus without opting in to SMS communications.

2.3 Automatically Collected Information

When you access our Services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our property management Services
• Process rent payments and financial transactions
• Facilitate communication between landlords and tenants
• Send service-related notifications and updates
• Improve and personalize your experience
• Detect and prevent fraud and security threats
• Comply with legal obligations

3.1 SMS Communications

If you opt in to SMS notifications, we use your phone number to send:

• Rent payment reminders and confirmations
• Maintenance request updates
• Lease renewal notifications
• Property announcements from your landlord
• Account security alerts

All SMS messages are transactional or service-related. We do not send marketing or promotional SMS messages. You can opt out at any time by replying STOP to any message or updating your preferences in your account settings.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

Landlords and tenants may see each other's names, contact information, and property-related communications necessary for property management.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (e.g., Stripe, Plaid)
• SMS delivery (e.g., Twilio)
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of HomeSensus, our users, or others.

4.4 Business Transfers

If HomeSensus is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal information in a portable format.

6.2 Correction

You can update or correct your information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements (e.g., tax records, lease agreements).

6.4 SMS Opt-Out

You can opt out of SMS notifications at any time by:

• Replying STOP or UNSUBSCRIBE to any message
• Updating preferences in your account settings
• Contacting our support team

6.5 Marketing Communications

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or updating your preferences.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and fulfill transactions
• Comply with legal obligations (e.g., tax laws require 7 years retention)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your information within 90 days, except where longer retention is required by law.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

Our Services are operated from the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S., which may have different data protection laws than your jurisdiction.

10. TCPA and SMS Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We only send SMS messages to users who have provided express written consent
• Consent is not required to use our Services - SMS is entirely optional
• We honor opt-out requests immediately (within one message)
• We maintain records of all consent and opt-out requests
• We do not send SMS messages for marketing or promotional purposes

For more information about SMS notifications, see our SMS Opt-in Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Services. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: